We designed a free survey tool that is similar to other entry-level products – but still more generous than the competition. This tutorial will cover the high-level limitations of the SurveyGizmo Free Plan.
- Up to 3 surveys (active or closed) at a time
- The ability to view the first 100 responses per survey
- Your free surveys will collect responses in excess of 100. In order to view the additional data (if applicable), you will need to upgrade to a paid account.
- Limited to the below question types:
- HTML 5 Password Input type is not allowed
- Reporting limited to a Standard Report (access to view Individual Responses)
- Exporting limited to CSV/Excel Exports
- Survey Transfer tool is limited to paid plans.
Free Survey Share Link Domain
Survey share links on free accounts will use the following domain: mysurveygizmo.com.
If you choose to upgrade to a paid plan and wish to change your survey share link to use a different domain (either surveygizmo.com or a private domain), we recommend creating a new link to do so. This way your mysurveygizmo.com link will continue to work for respondents you shared it with.
Acceptable Use
According to our Services Agreement, SurveyGizmo surveys should never ask for any sensitive or secure data. As such, surveys created in free accounts will have content to inform survey respondents about content that is not safe to provide in surveys, as well as, a link to Report Abuse. There are 2 locations where this information will be automatically included in free surveys:
- At the top of the first page of the survey.
- Or the bottom of each page below the Next and Submit buttons.
On mobile devices, the top banner will display continuously and the footer text will not be present.
Surveys will include a banner at the top of the first page and footer text below the Next and Submit buttons alerting respondents that collection of sensitive/secure data is a violation of our acceptable use.
How do I sign up for the Free Plan?
Go to our Home Page and click Plans & Pricing in the top navigation. Scroll past the paid plan options and you will see the Free Account option.
Can I downgrade my paid account to the Free Plan?
By downgrading to free, all of your surveys and reports will be archived and unable to be accessed. You will be limited to create up to 3 new surveys and only collect up to 100 responses on each. Any open surveys will be closed and will stop collecting responses. You can resume your account anytime and regain access to your existing surveys and data.
Sure! The steps vary based on the account type so select your plan below for downgrading steps.
I have a SurveyGizmo account that I wish to downgrade to the Free plan.
If you have one of our new Individual Accounts (created on or after January 17, 2017) and you wish to downgrade to free, you can do so by following these steps.
- Go to Account > Summary > Account Overview. Once there, you will see your current license details.
- To downgrade to the Scout License (free), click the Upgrade or Downgrade you Plan link in the Common Account Actions section.
- On the following screen, scroll to the bottom of the page to locate the Free Account option. Click the Select Plan button.
- Read the details about downgrading to free carefully; make sure to note the limitations of the Free Plan. Please enter your SurveyGizmo password and check the I read everything above, and I still want to downgrade box before clicking the Downgrade Account button.
- You will be asked to provide some feedback before you can complete the downgrade. Submit the form and you will see that your request is being processed. Once your Free Account is ready, select the Go to Free Account button to go to your account.
- When you downgrade, your account will immediately change to a free account and you will not be charged going forward. We do not offer to process refunds for unused time on annual subscriptions, as such we recommend that these downgrades are made at the end of your subscription.
Downgrading to the Free Plan account from a Legacy Plan
If you wish to downgrade to a Free account, follow these steps.
- Go to Account > Summary > Account Overview.
- Select the option to Upgrade or Downgrade your Plan, located in the Common Account Actions section on the right.
- On the next page, scroll to the bottom and click the Select Plan button associated with the Free Account.
- Read the details about downgrading to free carefully. Please enter your SurveyGizmo password and check the I read everything above, and I still want to downgrade box before clicking the Downgrade Account button.
When you downgrade, your account will immediately change to a free account and you will not be charged going forward. Refunds will not be issued for unused time.
Because your previous account was on a Legacy plan level, this plan level will not be available to be selected in the future. You will only be allowed to switch back to SurveyGizmo's new levels.
How the Free Plan limitations are imposed on a formerly paid account
- When you downgrade to the Free Plan, SurveyGizmo will continue to store all of your surveys and data.
- All of your surveys and reports will be archived and unable to be accessed. Any open surveys will be closed and will stop collecting responses.
- You will be limited to create up to 3 new surveys and can collect/view up to 100 responses on each.
- If you decide to upgrade back to a paid plan, your previously active surveys will be available to be restored from archived status. That means that custom themes, actions and logic, and all of your share options can be re-activated again.
- With respect to the page limit, this will not be imposed on your existing surveys.
- With respect to the question type limitations, these will not be imposed on your existing surveys.
- With respect to responses, when you downgrade to free all your existing responses will be saved and stored by SurveyGizmo. You will need to upgrade to a paid plan to regain access the stored data.
Reactivate a Formerly Free Account
If you previously had a paid account, downgraded to a Free Plan, and now want to re-access your closed/archived surveys, visit the Reactivate a Formerly Paid Account article.
— Mike.cordeiro on 06/15/2020
@Carlene: Thank you for reaching out to SurveyGizmo Help!
The free plan allows for three surveys to be open and collecting responses at once with no time constraints. One is limited to 100 responses per each survey.
I hope this helps clarify!
Mike
Technical Writer
SurveyGizmo Learning and Development
— Carlene on 06/12/2020
Please clarify the time frame on the 3 surveys you can conduct on the free plan?
— Mike.cordeiro on 03/02/2020
@ Fiorentina: Thank you for your question!
In short, Quiz Actions become available at the professional license level and higher. Regrettably, free users do not have access to this feature. I suggest opening a new trial account to test this action. Below you will find the link associated with testing this feature at the different license levels:
https://www.surveygizmo.com/plans-pricing/
I hope this helps!
Michael
Technical Writer
SurveyGizmo Learning and Development
— Stacy on 03/02/2020
Can I test the quiz features with the free account? (https://help.surveygizmo.com/help/quiz-score)
Admin
— Dave Domagalski on 08/08/2019
@Admin: Thank you for your question!
There are no response limits for paid accounts. I hope this helps clarify!
David
Technical Writer
SurveyGizmo Learning & Development
— Admin on 08/08/2019
Hi @Dave, any limit on collecting responses for a paid account?
Let's say, we require to collect 100,000 responses from a single survey.
We are having Full Access SG account.
Jay
Admin
— Dave Domagalski on 07/23/2019
@Patricia: Thank you for your question!
Yes, you can absolutely email a link to potential respondents. To get the link for your survey, head to the survey's Share tab.
There you will find the Primary Link. You can copy this link and send it out via your own email client.
More information on the Primary Link is available here:
https://help.surveygizmo.com/help/share-survey-via-link
I hope this helps!
David
Technical Writer
SurveyGizmo Customer Experience
— Patricia on 07/23/2019
Some of my survey respondents are not on Social Media. I'm on the free Account. Can I email them a link to complete the survey?
Admin
— Bri Hillmer on 03/13/2019
@Wan: Access to your surveys will not be deleted. It is important to note that the free accounts only allow for 3 surveys both live and closed. If you have more than 3 surveys before you downgrade these surveys would be preserved, however, you would not be able to create new surveys without deleting all but 2 surveys.
I hope this helps!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Wan on 03/12/2019
Hi,
Our plan was downgraded to a Free account. How long can we keep our surveys and data? Will our access get deleted someday?
Thanks.
WG
Admin
— Dave Domagalski on 02/22/2018
@Seungho: Thank you for your question!
I'm sorry for the confusion here! The .com page has the most up-to-date information about the plan features. Our Marketing team is working to update the other content.
The Drag & Drop question is not available via the Free Plan - a Basic License is needed to access this question:
https://help.surveygizmo.com/help/drag-drop-ranking#feature-table
I'm sorry for the trouble and hope this helps clarify!
David
Documentation Specialist
SurveyGizmo Customer Experience
— Seungho on 02/22/2018
Hi all,
Is Drag and Drop Question available for free version? The two pages that deals with this information differ in their details:
It says that it is here: https://www.surveygizmo.eu/survey-software-features/question-types/
It says that it isn't here: https://www.surveygizmo.com/survey-software-features/#complete-features
Admin
— Bri Hillmer on 12/18/2017
@Nectar: Your responses will definitely there upon upgrade!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Nectar on 12/15/2017
My MR account was downgraded to Free account and the 1000 responses from a survey are not there anymore? Are they gone completely or restored upon upgrading?
Admin
— Dave Domagalski on 08/24/2017
@Jfrost: Thank you for exploring our documentation content!
If you were to delete responses from an active survey, you can collect more responses up to the 100 response limit. Keep in mind that deleted responses are not included in your report/export.
I hope this helps!
David
Documentation Specialist
SurveyGizmo Customer Experience
— Jfrost on 08/23/2017
if we delete responses out of a survey once we meet 100 responses,can we continue to get more with a free account.
Admin
— Bri Hillmer on 03/15/2017
@Amy: The response limit for free accounts is actually 100 responses. This was a new limit that was added on February 21. Perhaps your survey was created before and thus was allowed to collect more than 100?
Long and short, the only way around the limit is to create a new survey or upgrade to a paid plan.
I hope this helps!
Bri
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Amy on 03/15/2017
I've migrated to the new free plan, my survey that was active before the transition now says 'The maximum number of responses for this group has been met.' It's been capped at 246 which is an odd number. I need to reach 300 - how do I do this?
Admin
— Bri Hillmer on 02/21/2017
@Info: In the new free plan reporting is limited to the Standard Report only. Individual Responses are not available in the new free plan.
Bri
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Info on 02/21/2017
hi - I have just migrated to the new free plan but can not access any of our responses? Is there any way to see responses in the free plan, we complete about 24 surveys per year but need to see individual responses