Permanently Delete Responses

Only Account Administrators have the ability to permanently delete data.

Permanently Deleting individual responses is a multi-step process. Before you proceed, it is important to note the differences between Deletion and Permanent Deletion.

All of a survey's responses can be viewed via Results > Individual Responses.

Deletion

When a response is deleted, it is placed in a Deleted view (similar to your computer's trash bin). At this point the response is not permanently deleted and can be restored.

Permanent Deletion

Once a response has been deleted, it is placed in the Deleted view. From the Deleted view, the response can then be permanently deleted. Once permanently deleted, a response cannot be recovered - this process is irreversible.

Delete Responses

When you delete a response from the Individual Responses tab, the response is placed in the Deleted view (similar to your computer's trash bin). You then have the option to Permanently Delete the response from the Deleted view.

Once permanently deleted, responses cannot be recovered.

 Delete Responses One-by-One

When viewing your individual responses, you can delete responses one-by-one by selecting the trash bin icon on the far right in the response list. Each response will be moved into the Deleted view where it can later be permanently deleted.

Delete Responses One by One

This will not permanently delete your responses. Deleted responses are moved to a Deleted view where they can be permanently deleted at a later time.

 Delete Multiple Responses

When viewing your individual responses, you can delete multiple responses.

  1. Select multiple responses to delete using the checkboxes to the left of each response. A bulk action menu will appear at the top of the response list.
  2. Click the Delete button to delete the selected responses. This will not permanently delete your responses. Deleted responses are moved to a Deleted view where they can be permanently deleted at a later time.Delete Multiple Responses

 Delete All Responses

If you want to delete all individual responses for a given survey, you can do so!

  1. Via Results > Individual Responses, scroll to the bottom of the response list and click the Bulk Action link.
  2. Next, click Delete All Responses. This will not permanently delete your responses. Deleted responses are moved to a Deleted view where they can be permanently deleted.

Restore Deleted Responses

Deleted responses can be restored by clicking the Deleted filter above the list of responses. This will display all responses that have previously been deleted. This does not apply to permanently deleted responses.

Access Deleted Responses

There are several options for restoring previously deleted responses.

 Restore Responses One by One

Restore responses one-by-one by clicking the Restore link associated with a response.
Restore Responses One by One

 Restore Multiple Responses

  1. Select multiple responses to restore using the checkboxes to the left of each response. A bulk action menu will appear at the top of the response list.
  2. Click the Restore button to restore your selected responses.
    Restore Multiple Responses

 Restore All Deleted Responses

If you need to restore all your deleted responses, you can do so in bulk. In the Deleted view, scroll to the bottom of the response list and click the Bulk Action link. Next, click Restore All Deleted Responses.

Permanently Delete Responses

Any responses that you have deleted will reside in the Deleted view under Results > Individual Responses. Responses that reside in  your Deleted view can be restored and as such are not permanently deleted. If you need to permanently delete your responses, you can do so from this page.

Access Deleted Responses

As with other actions on the Individual Responses tab, there are several options for permanently deleting responses. Before you permanently delete responses, there are a few important things that you should be aware of.

Deleting responses permanently will:

  • Delete the supplied responses
  • Delete files associated with these responses
  • Delete all other data associated with these responses

Important! There is NO recovery method. Once permanently deleted, SurveyGizmo Support will NOT be able to help you restore these responses or associated data.

We recommend that you contact the survey creator or owner of the survey before doing this.

In order to confirm the permanent deletion, you will be asked to enter your SurveyGizmo password (the same password that you log in with).

 Permanently Delete Responses One by One

While on the Deleted view, you can permanently delete responses one by one.

  1. In order to permanently delete responses one by one, click the Permanently Delete link associated with the response. You will see a confirmation screen appear.
  2. Carefully review the content of the confirmation screen.
  3. When ready, supply your password to confirm you understand this action is irreversible.
    Confirm Permanent Deletion
  4. Click the Review Responses button to proceed. On the next page, you will have a chance to review the responses that have been selected for permanent deletion.
  5. Check the box associated with each response that you want to permanently delete, and click Delete Response(s). This is the point of no return. Once permanently deleted, responses cannot be recovered.

 Permanently Delete Multiple Responses

While on the Deleted view, you can permanently delete multiple responses at a time.

  1. In order to permanently delete multiple responses at a time, select the responses by clicking the associated checkboxes. A bulk action tool will appear at the top of the list.
    Permanently Delete Multiple Responses
  2. Click the Permanently Delete button to proceed to the next step. You will see a confirmation screen appear.
  3. Carefully review the content of the confirmation screen.
  4. When ready, supply your password to confirm you understand this action is irreversible.
    Confirm Permanent Deletion
  5. Click the Review Responses button to proceed. On the next page, you will have a chance to review the responses that have been selected for permanent deletion.
  6. Check the box associated with each response that you want to permanently delete, and click Delete Response(s). This is the point of no return. Once permanently deleted, responses cannot be recovered.Permanently Delete Responses: Final Step

Considerations

There are several features in SurveyGizmo that allow you to view/incorporate data from multiple surveys. When moving data to the trash (or permanently deleting), consider that the data might be used in one of the following features:

We recommend removing any surveys that are referenced in any of the above. If a survey is not removed, a notification will show in each of the above features indicating that one or more of the data sources has been moved to the trash, or permanently deleted.

FAQs

I don't see the option to Permanently Delete.

This likely means that you are not an Account Administrator. Only Account Administrators can permanently delete data.

I permanently deleted a response accidentally, can it be restored?

Once a response is permanently deleted, there is NO recovery method. The SurveyGizmo Support team will NOT be able to help you restore these responses or associated data.

If I permanently delete all responses, does the response ID count reset?

The response ID count (#) does not reset when all responses have been deleted. If you had 100 responses and permanently deleted them all, the next collected responses would by assigned an ID # of 101.

What information is deleted when a response is permanently deleted?

The following information is removed when an individual response is permanently deleted:

  • The supplied responses (answers to survey questions & data collected on the survey)
  • Files associated with these responses
  • All other data associated with these responses

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