New Articles

  1. Question Library: Who has access?

    Account Administrators on Individual License-based Accounts, Team & Enterprise Licensed-based Accounts, and Legacy Dedicated Accounts can create, edit, and unlink Question Library elements.
  2. Question Library: What is the difference between page and question elements?

    When creating new Question Library elements you will be presented with the choice to create an element made up of pages or one made up of questions. Not sure which to choose? The Page(s) option will allow you to select one or multiple pages to...
  3. Sales Tax FAQs

    Software As A Service (SaaS), may be subject to certain tax rulings across jurisdictions in the United States. A jurisdiction can include a state, city, and even a county.
  4. Custom Email Settings: SMTP, DKIM, & SPF Records

    To enable using a custom From Address in Email Actions and Email Campaigns, you must either send from your own SMTP server or configure your domain with SPF and DKIM records.
  5. Custom Email Settings: SMTP, DKIM, & SPF Records

    To enable using a custom From Address in Email Actions and Email Campaigns, you must either send from your own SMTP server or configure your domain with SPF and DKIM records.
  6. Share & Collect FAQs and Troubleshooting Tips

    SurveyGizmo offers a number of options for sharing your surveys with your audience. Share a generic link, email a list of respondents, or embed your survey on your website.
  7. Survey Building FAQs and Troubleshooting Tips

    SurveyGizmo's Build tab offers endless options for both creating and customizing your survey questions. Explore this FAQ for answers to commonly asked questions surrounding the Build tab.
  8. Use Quotas to Offer Incentives

    Incentives are a great way to attract survey respondents, but often cannot be given to everyone. SurveyGizmo's quota features give you control over which respondents receive your incentive.
  9. How do I set up a question so that respondents are required to answer?

    Looking to require that respondents answer a given question? You can do this in three simple clicks. Edit your question. Check the Require this question option. Save Question.
  10. Why am I receiving a "There are currently multiple sessions logged in with this username and password" error message when I log in?

    Are you seeing the below message about multiple sessions? Wondering why you are receiving this? SurveyGizmo does not support multiple sessions for the same login credentials. The above error message will be shown if you share login credentials w...