Are you seeing the below message about multiple sessions? Wondering why you are receiving this?
SurveyGizmo does not support multiple sessions for the same login credentials. The above error message will be shown if you share login credentials with other individuals in your organization. You might also see this message if you are logged in using the same credentials on a different browser or computer.
Why can't I share login credentials?
While, in the past, we've looked the other way when users shared credentials; this can cause pretty serious problems in your surveys including overwrites of edits. Further, this is a violation of our terms and conditions; our plans are now licensed-based which means each user should have a license and thus their own login credentials.
Admin
— Dave Domagalski on 09/09/2019
@Information: Thank you for your note.
Depending on your browser settings, you may see this message in the scenario that you mentioned. I'm afraid that there is not a way to set a timeout.
I hope this helps clarify.
David
Technical Writer
SurveyGizmo Learning & Development
— Information on 09/09/2019
Another reason is if the user closed the browser without first logging out... is there a way to set a timeout?
Admin
— Bri Hillmer on 01/02/2019
@Servicios: SurveyGizmo supports a single session per user license.
I hope this helps!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Servicios on 01/02/2019
Dear Community, I can not get to know how many sessions are allowed per license. could anybody help me? Thx.
Admin
— Dave Domagalski on 02/16/2018
@Tamara: Thank you very much for sharing this with us!
We will definitely test this internally to see if we can reproduce the behavior!
Thank you!
David
Documentation Specialist
SurveyGizmo Customer Experience
— Tamara on 02/16/2018
Actually, another reason you might get this message is if you've logged out, but the SG system is slow. Sometimes it takes a few minutes before you are completely logged out. I am the account administrator and I share my login/pw with NO ONE. But I have seen this and this is my explanation.