Unsubscribe/Resubscribe a Contact

An unsubscribed contact will not receive further invites from any campaigns or surveys in your account. This is true regardless of how the contact was added to a given campaign (e.g. uploaded to the campaign itself versus imported from email lists).

Note: Resubscribing an unsubscribed contact without their permission to do so is a violation of the CAN-SPAM Law.

To resubscribe an unsubscribed contact or vice-versa:

  1. Go to the Contacts page of your email campaign, search for the contact's email address and click on the returned email address to edit.
  2. On the Contact Info tab change the Subscription status.
    Contact Info: Update Subscription Status

Email Campaign Subscription Status

The following subscription statuses are available for contacts within SurveyGizmo Email Campaigns:

  • Active - The respondent is currently able to receive emails, and will receive any they are eligible for
  • Inactive - Allows you to prevent emails from being sent to the contact without explicitly unsubscribing. Respondent is no longer active within the specific campaign but has not been unsubscribed globally from any other campaigns. 
  • Unsubscribe - Marks the contact as unsubscribed thus preventing further messages from being sent. This status is global. An unsubscribed contact will not receive further invites from any campaigns or surveys in your account.
  • Deleted - Deletes the contact from the campaign.

Note: Resubscribing an unsubscribed contact without their permission to do so is a violation of the CAN-SPAM Law.

Re-Adding a Removed Unsubscribed Contact

If you have deleted/removed an unsubscribed contact from your Email Campaign, you will not be able to re-add that contact to the same campaign.

As an alternative, you can create another Email Campaign within your survey's Share tab and upload the previously removed contact to the new campaign. Note that the contact will be added to the new campaign with a subscription status of Unsubscribed. Follow the above steps to resubscribe the contact.

Basic Standard Market Research HR Professional Full Access Reporting
Free Individual Team & Enterprise
Feature Included In