Features for Our International Customers

Because we're based in Boulder, CO, USA, our application and documentation are a little Americentric. We're striving to better accommodate our international customers. Here are some of the features we've customized or built specifically for our international customers.

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EU Data Center

As of August 5, 2015, we have an EU data center! Accounts set up via www.surveygizmo.eu will generate www.surveygizmo.eu survey share links and i.sgizmo.eu email campaign links. In addition, all data collected via EU accounts will be stored at our data center in Frankfurt, Germany!

Canadian Data Center

As of February 8, 2017, SurveyGizmo offers access to a Canadian data center! Accounts set up via https://ca.surveygizmo.com will generate ca.surveygizmo.com survey share links and i.sgizmoca.com email campaign links. In addition, all data collected via Canadian accounts will be stored at our data center in Montreal, Canada!

Have additional concerns about security and privacy?

Download our Security Whitepaper here:

Security Whitepaper

Set Up EU or Canada Private Domain for Your Share Links

Private domains allow you to fully brand your survey links removing any reference to SurveyGizmo. A private domain is set up jointly by your IT department and SurveyGizmo. Your IT department creates a subdomain and points it to SurveyGizmo. For example, in this link — surveys.acmeco.com — "surveys" is a subdomain of acmeco.com.

You can also set up a branded subdomain, e.g. acmeco.surveys.sgizmo.com/s3/. To learn more check out our Share Link Branding and Customization tutorial.

  1. Decide what you want your subdomain to be. If your website is www.abccompany.com then you might decide on surveys.abccompany.com.
  2. Tell your IT department to create a CNAME DNS record for the subdomain of your choice and have them point it to www.surveygizmo.eu for EU accounts or privatedomain.sgizmoca.com for Canada Accounts. 
  3. Click on your Account > Integrations > Domains.
  4. Click New Private Domain.
  5. Enter the private domain that has been set up by your IT department in the Private Domain field.

Set Up a Link to Your Survey Using Your EU or Canada Private Domain

Once you have your private domain set up you'll want to use it in your survey share links. To do so:

  1. Go to the Share tab of a project.
  2. Click Customize this link and select Private Domain under Sub-Type and select your private domain in the dropdown portion of the link that is provided then click Done and Save Link.
  3. Test the link! Once you've created a link that uses your private domain, test it! The link will not work if it is not set up properly.

Note: the /s3/ portion of our survey links cannot be removed; this is the identifier that tells our infrastructure to look for a survey.

If the link doesn't work immediately, please be patient. When changing CNAME records, there is a value called TTL (time to live), which dictates how long information like a CNAME could be cached before being refreshed. A TTL of 86400 (seconds) would mean that, if a DNS record was changed on the primary nameserver, DNS servers around the world could still be showing the link from their cache for up to 24 hours after the change.

Change Date Validation to DD/MM/YYYY or YYYY/MM/DD

By default, the Date question will validate entries to ensure the MM/DD/YYYY format. You can change this to DD/MM/YYYY if you wish. To do so, go to the Validation tab of your Date question and select DD/MM/YYYY under Date Format and click Save Question.

Now, whether your respondents choose to use the date picker calendar or key their answer, it will be validated in the format you want.

Check it out in an example survey!

OR

Add a survey with this question to your US account!
Add a survey with this question to your EU account!

International Contact Forms

The Contact Form question type is designed to collect address in an American format. This can, of course, be customized as needed. Below we created contact forms to collect Canadian, UK, EU, and Australian addresses that you can download to your SurveyGizmo account.

Canadian Contact Form

Check it out in an example survey!

OR

Add a survey with this question to your US account!
Add a survey with this question to your EU account!

UK Contact Form

Check it out in an example survey!

OR

Add a survey with this question to your US account!
Add a survey with this question to your EU account!

EU Contact Form

Check it out in an example survey!

OR

Add a survey with this question to your US account!
Add a survey with this question to your EU account!

Australian Contact Form

Check it out in an example survey!

OR

Add a survey with this question to your US account!
Add a survey with this question to your EU account!

Using Regex to Validate Text Field Entries

A Regular Expression pattern or RegEx pattern is a sequence of characters that is used to validate specific string formats in user input. These patterns are commonly used to ensure the data collected is properly formatted.

For example, if you were collecting telephone numbers and it was essential they were valid US telephone numbers, you could apply a RegEx pattern to the question. In doing so, all input for the telephone number field would have to match an (XXX) XXX-XXXX pattern. If the input did not match that pattern, an error message would display indicating that it must match the appropriate format.

International RegEx Patterns

Here are a few RegEx patterns that may be helpful for our international customers:

  • UK ZIP codes: ^([A-PR-UWYZ0-9][A-HK-Y0-9][AEHMNPRTVXY0-9]?[ABEHMNPRVWXY0-9]? {1,2}[0-9][ABD-HJLN-UW-Z]{2}|GIR 0AA)$
  • UK phone number: ^\s*\(?((\+0?44)?\)?[ \-]?(\(0\))|0)((20[7,8]{1}\)?[ \-]?[1-9]{1}[0-9]{2}[ \-]?[0-9]{4})|([1-8]{1}[0-9]{3}\)?[ \-]?[1-9]{1}[0-9]{2}[ \-]?[0-9]{3}))\s*$
  • Australian Phone: ^\({0,1}((0|\+61)(2|4|3|7|8)){0,1}\){0,1}(\ |-){0,1}[0-9]{2}(\ |-){0,1}[0-9]{2}(\ |-){0,1}[0-9]{1}(\ |-){0,1}[0-9]{3}$
  • Australian Postal Code: (\d{4})
  • US ZIP, US ZIP +4, Canada postal code:  ^\d{5}-\d{4}|\d{5}|[A-Z]\d[A-Z] \d[A-Z]\d$
  • Time in 24 hour format: ^([0-1]?[0-9]|2[0-4]):([0-5][0-9])(:[0-5][0-9])?$

If the RegEx pattern you are looking for is not listed here, you can always write your own RegEx pattern in the Regex Validation field. 

Other Useful RegEx Resources

Setting Up RegEx

To setup a RegEx pattern on a specific question, select Edit > Validation and click the Answer Format dropdown menu. Choose Regex

Now you will see a field for Regex Validation. This is where you can select the RegEx pattern that you wish to implement or write your own. You can also specify a message to display if the respondent's input does not match the given pattern.

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Survey Language Translations

By default, your account's default language will be set to English but you can easily change this. To change the default language at the account level (and all newly created projects) go to Account > Summary > Account Defualts. Select the language for which you most commonly create surveys in the Default Project Language dropdown. To learn more visit our Change Default Survey Language Tutorial.

You may want to offer multiple language translations of your survey. Our translation tool has 200 languages available for translating your survey. Check out our tutorial on Translating Your Survey Into Different Languages to learn more!

Right-to-Left Languages

Arabic, Hebrew, Persian, and Urdu are each set up as right-to-left languages in SurveyGizmo. This means that when a survey respondent responds to one of these language translations all texts and inputs will be aligned to the right!

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