Create and Customize a Legacy Summary Report

This report type is only available in accounts and surveys created before March 2016.

Support for Legacy Summary Reports will be removed on September 1st, 2019. After this date, Legacy Summary Reports will no longer be supported by our Support or Development teams. Learn more.

The Legacy Summary Report is a great tool to summarize, analyze and share your results. You can customize, filter and share your Legacy Summary Reports with your colleagues, customers and other project stakeholders.

To get started click the New Report button on the Report tab of your project. In the popup customize the inclusion of various open text fields and the display of custom tables if you are using them and click Create Report. This will take you to a summary view of your data for all questions in your survey.

Upon creation Legacy Summary Reports have a number of default settings that can be customized in order to get you the data you need. Below we'll cover some common Legacy Summary Report Customizations.

To make changes to this initial view, click Customize Report in the top right-hand corner.

Include Open-Text Responses

By default, responses from open-text questions are not included in reports. However, including open-text data is easy! Simply go to Create New Report and select the open-text data you wish to include from the display options.

Which open text option is which?

Include Open Text - This will include data from all standalone open text questions from your survey. This includes textbox questions including number, email, percent validated fields, as well as, textbox fields in Custom Groups and Contact Groups.

Include "Other" Text - This will include data from all "other" answer options as a table below your primary results.

Include Comments - This will include data from all Comments fields added to your questions.

Adding and Deleting Questions

On the General tab the list you see here is the questions that will be included and reported on when you run the report. You can customize which questions to be included here.

Scroll to the bottom of the list of questions and click either Add All Questions to do just this or, to add a single question, click Add Element.

Start by selecting the Element Display Type. You will want to keep in mind question type compatibility when selecting the reporting element. To learn more visit our tutorial on Legacy Summary Report Chart Types.

Next select the Source Question/Data that you wish to report on and customize the Headline, Number and Text included with the question in the report below and click Save. The new element will be added to the bottom of the report. If you wish, you can reorder. Or click the Renumber Questions link below to quickly renumber all of the reporting elements in your report.

To delete elements you can do so one by one by clicking the X icon on the far right. To delete questions in bulk check the Report Element box in the top left of the list of questions and de-select the questions you wish to keep. Scroll to the bottom of your list of questions to the Select a bulk action dropdown menu and select Remove element and click Apply. You may need to click the link to the right to Renumber Questions depending on which questions you removed.

Change Chart Type

Within Legacy Summary Reports, each question type has a default chart type. For example, radio button questions will report as a pie chart by default and checkbox questions report as a bar chart. To learn more about the default chart types, visit our tutorial on Legacy Summary Report Chart Types.

If you would like to change the chart type of a given question, simply click the pencil icon to edit and under Element Display Type select your desired chart type. It is important to note that some questions and chart types are not compatible. For example, the answers to a checkbox question add up to more than 100%, hence the pie chart will not display your data correctly. Check out our Legacy Summary Report Chart Types tutorial for question-chart compatibility.

You can also change the report element chart type in bulk by clicking the Report Element checkbox above the list of questions. This will select all the questions, uncheck the ones you don't want to convert then click the Select a Bulk Action menu. You can then choose from Convert to pie chart, convert to bar chart, convert to table or Remove Element.

You can also customize the color of your Legacy Summary Report charts on the Charts tab, using HEX color codes. If you put your own colors in, the charts will repeat only your custom colors, so make sure they work together!

Remove "All Others"

By default, Radio Button and Checkbox questions with 11+ answer options will group answer options 8+ into an "All Others" category in Legacy Summary Reports.

You can easily change this setting for all Pie and Bar Charts under Charts > Show all options in graph.

There are also a couple of customization options available to apply on a question-by-question basis. First, you can turn this off per question by editing that corresponding element in your report and selecting Show all options in graph.

If you don't mind the "All Others" bar or slice but prefer it to represent the answer options with the smallest number of responses you could select the option to Order By: Number of responses. This will keep the "All Others" bar or slice but ensure that it represents the answer options with the lowest number of responses as pictured below:

Report on Table Rows Separately

The rows of both radio button and checkbox grid questions can be reported on separately as either a pie or a bar chart. Here are the steps to set this up:

Click Customize Report. On the General tab scroll to the bottom of your questions and click Add Element. For a radio button grid select the Pie Chart in the Element Display Type dropdown. For checkbox grids select the Vertical Bar Graph

In the Source Question/Data field select the first row of the table in the dropdown, seen here:

Customize the Headline (populated with the row header by default), Number and Text fields if you wish and click Save.

This will add the new pie or bar chart to the bottom of your question. You can reorder this reporting element if you wish and then click Save. This will re-run the report.

This will display the rows of the table in chart format. Beautiful!

Remove NA Answer Options

Well-designed survey questions often allow customers an opt-out option like "not applicable" to maintain the question's validity. If you are using this option, you'll likely also want to remove this option from your reports.

To remove NA options from your report click Customize Report and go to the Options tab and check the option to Exclude NA options. For all questions with answer options set to NA this will remove them from the chart, table and total response count!

Haven't set up any NA options yet? You can do so by following the steps below!

  1. Edit the question with the NA option.
  2. Edit the NA option (it can be called whatever you wish NA, N/A, Not Applicable, Does not apply, etc.) by clicking the pencil icon.
  3. Select Not applicable in the Special Settings dropdown menu.
  4. Click Done and Save.

Include Partial Responses in Your Report

The default Legacy Summary Report will include only Complete and Test responses. If you would like to customize the responses included in your report by status click Customize Report and go to the Filter tab.

You can also filter your report by the following:

  • Date
  • Response IDs
  • IP Address
  • Campaign
  • Filter rules using questions in the survey, email campaign data, or system data.

Customize or Exclude Statistics

The default report will include a statistics table with the Sum, Average, StdDev and Max statistics. On the Stats tab you can choose which statistics to include in your report or uncheck the Show Statistics Table to exclude statistics altogether.

Please note you must have numeric Reporting Values to utilize Legacy Summary Report statistics.

  • Total Responses - Total responses to the question.
  • Min - The minimum value selected across all responses. Available for questions with numeric reporting values.
  • Max - The maximum value selected across all responses. Available for questions with numeric reporting values.
  • Sum - The sum is computed by multiplying the number of responses for each option by its numeric reporting value and summing. Available for questions with numeric reporting values.
  • Avg - Average is the Sum divided by the Total Responses. Available for single select questions with numeric reporting values.
  • StdDev - Standard deviation is a measure of variation. Available for questions with numeric reporting values.
  • Unanswered Count - Total responses that did not answer the question regardless of logic that may have skipped them past the question.
  • Skipped Count - Total responses who saw the question but elected to move past without answering (question must be unrequired).
  • Checkbox Average For checkbox questions with numeric reporting values, you can choose between the option to calculate the average reported in two different ways.
  • Calculate based on the number of responses submitted - With a checkbox question, it's possible to select more than one answer option so this average shows the total of the reporting values selected divided by the number of responses.
  • Calculate based on the number of answer options selected - This average takes the total number of answer options selected divided by the number of responses.

If you do not have numeric reporting values, the calculate based on the number of responses won't be particularly helpful and the calculate based on the number of answer options selected will simply show you the average number of options selected by the respondents.

Download a Hard Copy of Your Report: PDF, PowerPoint, Word or Excel

Once you are finished customizing your report you can export of the entire report either as a PDF, Word, PowerPoint or Excel document. Or click the printer icon to print the report.

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