We designed our standard survey themes to be mobile responsive. This means that you can select the theme you want and feel certain that, regardless of the device, your survey respondents will be able to respond to your survey.
When a survey respondent accesses your survey, SurveyGizmo will detect whether the device is mobile. If the device is mobile SurveyGizmo will change the layout of certain elements so that they are optimized for display on mobile devices. Below are the element-specific details of these changes.
If you wish to turn this optimization off you can do so on the Style tab. Simply click Layout > Mobile Interaction and select the Not Mobile Optimized option.
Our mobile responsive survey themes will work 99% of the time, however, there are a lot of devices out there and even more surveys, so you may still find you've built a survey that doesn't look quite right on a given device. Don't fret; there are ways to fix this with a little CSS!
Use Media Queries for Mobile Customizations
Media queries are the secret to what makes our mobile themes responsive. They're pretty easy to use.
Start by accessing the survey link on a desktop and adjust the size of the browser window down to the point where the given problem is present. Adjust the CSS to fix the troublesome question(s).
- To apply the fix to your existing CSS, go to the Style tab and scroll to the bottom of the survey preview.
- Click the link for the HTML/CSS Editor.
- Paste the CSS code you've come up with in the field on the Custom CSS tab and click Save Changes.
Next, you'll want to set up the CSS so that it applies to small screens only. To do so you will need to use media queries to selectively apply the CSS on small screens only.
In order to apply CSS to small devices only, wrap it in a media query for screen sizes that have a maximum width of 540px or smaller. Start your media query like so:
@media (max-width: 540px){
/*place your CSS code here*/
}
And place the CSS you wish to apply to smaller screen sizes between the opening and closing curly brackets.
Save Your Mobile Customizations in a Custom Theme
Using Custom Themes you can save these customizations to use in later surveys. You can do so from the Style tab of any survey. Go to the Style tab and scroll to the bottom of the survey preview and, with the theme you wish to copy selected, click the option in the lower-right corner to Save as New Theme. Name your new custom theme and click Save.
Once your new custom theme is saved go to Account > Libraries > Survey Themes to find your mobile theme. This custom theme will now be available to select as your theme on the Style tab. For any future surveys simply go to Style > Theme > Custom Themes to access your custom themes.
Admin
— Dave Domagalski on 05/30/2019
@Marketing: Thank you for your question!
I'm afraid that there is not a built-in option to convert the Likert Scale question to appear like the NPS question on mobile devices.
A solution would require custom CSS code to be written. I'm sorry to say that we do not currently have documented CSS code for this specific scenario, though our Support team may be able to offer suggestions:
https://help.surveygizmo.com/help/surveygizmo-support-hours
I'm sorry for the trouble!
David
Technical Writer
SurveyGizmo Customer Experience
— Marketing on 05/30/2019
Hi there - I'm trying to format my Likert Scale questions to look like the NPS question on mobile. What is the easiest way to do that? The user interaction on mobile with Likert Scale (using values 1-10) is really clunky.
Admin
— Bri Hillmer on 08/28/2018
@Craig: This is actually trickier than you might think. I found some CSS code that works provided you're OK with removing the back button.
To hide your back button go the Style tab, then Layout > Layout Options and uncheck the Show Back Button option.
Then you'll need to add some CSS code to move the back button. To do so scroll to the bottom of the survey preview on the Style tab and click the link to access the CSS/HTML Editor. Then paste the below code on the Custom CSS tab:
.sg-survey .sg-body.sg-int-virtual-page .sg-button-bar .sg-next-button, .sg-survey .sg-body.sg-int-virtual-page .sg-button-bar .sg-submit-button, .sg-survey .sg-mobile-optimized .sg-button-bar .sg-next-button, .sg-survey .sg-mobile-optimized .sg-button-bar .sg-submit-button {
float:none;
}
Unfortunately, centering both the back and next/submit buttons is beyond my coding abilities.
I hope this helps!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Craig on 08/28/2018
Hi, I'd like to reposition the Submit button on the mobile survey to the center as opposed to the right hand corner. How can I make that happen?
Admin
— Bri Hillmer on 02/21/2017
@Francisco: The merge code for the Drag and Drop Ranking question pulls the entire array of options and ranks I'm sorry to say. You can achieve what you are looking for with custom scripting.
If you'd like to try to hand at this here is our scripting documentation:
https://script.surveygizmo.com/help
If not this is something our programming services team can do for a fee. Here is more information about this service:
https://www.surveygizmo.com/programming-services/
Bri
Documentation Coordinator
SurveyGizmo Customer Experience Team
Admin
— Bri Hillmer on 08/19/2015
@Klara: Thanks for taking a look at our documentation! My apologies for the confusion; this option to Automatically Update Mobile Layout would only apply to surveys created to August 26, 2014. I added the date to the documentation so that this doesn't confuse other users!
Bri
Documentation Coordinator/Survey Sorceress
SurveyGizmo Customer Support
— Klara on 08/19/2015
There is no "Automatically Update Mobile Layout" under the "Setup" tab as explained in Mobile Optimization Improvements options above.