Why Am I Getting Invalid Emails in My Import Log?

Effective May 23, 2016 - contacts added to Email Campaigns and Email Lists will be subject to these requirements. Campaigns created prior to this date (and sent after), will be subject to the bounce rules outlined below.

SurveyGizmo performs several checks when you add contacts to Email Campaigns or Email Lists to help ensure that you send your emails to clean lists.

This practice ultimately mitigates against a high bounce rate for your campaign and ensures as many messages as possible reach their intended recipients (not to mention, it reduces the likelihood of recipients marking email as spam).

It also helps maintain the reputation of SurveyGizmo IP's and protects the deliverability of emails for all customers.

SurveyGizmo will check your contact lists to make sure that your contacts meet the below requirements. Contacts that fail to meet these requirements will be prevented from being added to your campaign or list.

Contact is a valid email address

SurveyGizmo will make sure that an email address that you are adding/uploading to your campaign or email list is in-fact, a valid email address.

John.Smith@yourcompany.com is a valid email address, wheras John.Smith@, @yourcompany, or John are not.

A valid MX (Mail eXchange) record exists for the domain

An MX record tells senders how to send email to a particular domain. Essentially we want to make sure that if your email is hero@surveygizmo.com, emails addressed to you are sent to the surveygizmo.com domain. Not sure if the domain you are trying to send to is a valid? Try a tool like this one: http://email-checker.net/

Email address is not a group email

SurveyGizmo will make sure that any email addresses uploaded to email campaigns or email lists are not group emails such as sales@yourcompany.com or info@abc.com.

Group or role-based email addresses are a huge can of worms when it comes to deliverability. These addresses are often unattended; as a result, they commonly result in bounce due to a full inbox. In addition, if they go to many individuals they are likely to result in multiple spam reports all of which affect the likelihood that your next campaign reaches its recipients.

We generally think it is a better experience for survey invites to address the recipient by name; the more personal the better when it comes to participation in surveys! If you have an individual expecting a survey invite to arrive at info@ we recommend reaching out to them obtain their email address.

Please refer below for a list of group emails that will be prevented from uploading:

admin, all, contact, dev, development, donotreply, everyone, hello, help, hr, info, information, it, marketing, remove, removeme, reply, root, sales, service, support, test, testing, unsub, unsubscribe, webmaster

Bounced emails

If SurveyGizmo has sent an email to a specific email address and that email has bounced, that address will be prevented from being added to a future email campaign for 30 days.

How do I know if contacts were not uploaded?

If one or more of your contacts was not uploaded to your Email Campaign or Email List due to one of the above reasons, you will be notified by SurveyGizmo.

If you add one contact at a time, you will see a notification on your screen if you attempted to add an invalid email.

Click the View the log option for additional details regarding the error that you received. You can also Export to .csv if you have a number of errors to review.

If you are uploading contacts in bulk, you have the option to have a notification email sent to you:

The contents of the email will provide some additional details to clarify why specific email addresses could not be added:

You will also be notified on the Contacts screen of any failed uploads and will have the option to review these via the View  Upload Error Log option.

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