Phone Support Access Code

When contacting SurveyGizmo Support you'll likely want to grant support access to the Support team to log into your account. Doing so in advance will save potential back-and-forth and get you a speedier resolution!

Depending on your account type and user role within that account, different phone support options are available. When phoning for support, you will need to provide your phone support Access Code.

Premium Phone Support

Account Administrators on SurveyGizmo Enterprise accounts will have access to one Premium Phone Support (24/7) seat per account.

  • Additional Premium Support Seats (phone & email) can be purchased by contacting your Account Manager.
  • SurveyGizmo CE Account owners can purchase a Premium Support Seat as an account Add-On.

Standard Phone Support

All non-Administrator Users on SurveyGizmo Enterprise accounts, SurveyGizmo CE accounts (with the exception of the Explorer license), and Legacy accounts above Basic will have access to Standard Phone Support (8 am - 4 pm MT Mon-Fri).


Access Phone Support

  1. To access your Phone Support options, click the Need Help option in the upper right of your account.
  2. If the suggested help articles do not address your question, click No, show additional support options to navigate to the next page.
    See Additional Support Options
  3. Under the Phone Support section, you will see a phone number and your Access Code. Dial the number and provide your access code when prompted* to connect with one of our Support Heroes.
    Phone Number & Access Code

*If you enter your access code before being prompted, you may not get connected! Please enter your code only after you have been instructed to do so.

FAQ

Why is the Phone Support option not available?

When phone support is not available, it is due to one of two things:

  • You have Standard phone support and are looking to access phone support outside of phone support hours. Standard phone support is available 8 am - 4 pm MT (Monday - Friday).
  • You do not have access to phone support due to your account/license level. See the breakdown below.

Premium SupportAvailable to:
24/7 Phone Support & Priority EmailNew SurveyGizmo Enterprise Account Administrators (additional Premium Support seats can be purchased)
Standard Support Available to:
Community
(Browse, Ask & Answer)
Everyone
DocumentationEveryone
Standard Email Support
(24/7)
SurveyGizmo Enterprise users (non-admin) and SurveyGizmo CE users with the following licenses:
ExplorerAdventurerVoyagerHR ProfessionalFull Access
Legacy Accounts: Basic, Pro, Premier, Enterprise, Enterprise Plus & Dedicated
Standard Phone Support
(8am - 4pm MT)
Mon - Fri
SurveyGizmo Enterprise users (non-admin) and SurveyGizmo CE users with the following licenses:
AdventurerVoyagerHR ProfessionalFull Access
Legacy Accounts: Pro, Premier, Enterprise, Enterprise Plus & Dedicated

@plans @grid

Basic Standard Market Research HR Professional Full Access Reporting
Free Individual Team & Enterprise
Feature Included In