Accessing SurveyGizmo from outdated browsers
We take security very seriously. Using an outdated browser, specifically a browser that does not support TLS (Transport Socket Layer) v1.2 or later, exposes you to security flaws that put you, your data, and our system at risk.
If we have detected that you are using a browser that is affected by this update, you will see the below notification on the SurveyGizmo login page. You will need to install an up-to-date browser to continue using SurveyGizmo.
Survey-Taking on outdated browsers
While the above update does not currently affect your survey respondents/survey-taking, as of March 2020 this will no longer be the case. At that point, should a respondent attempt to take a survey via a browser that does not support TLS v1.2 or later, they will not be able to do so and will be shown a message suggesting they update their browser.
- We are removing support for TLS 1.0 and TLS 1.1 SSL protocols to ensure that SurveyGizmo is compliant with industry standard security practices.
- The vast majority of survey respondents will not be impacted by this change in any way.
- This update does not require any SurveyGizmo downtime.
Recommended Browsers for Application Use
We recommend using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer for the speediest experience using the SurveyGizmo application.
If you are using the SurveyGizmo application on a mobile device, we recommend using up-to-date versions of a built-in mobile browser such as Safari, Android, and IE for Mobile.
Enterprise Mode
If you are using IE 9 or below and are not at liberty to update your browser, we recommend requesting that your IT department implement Enterprise Mode for the best experience. It is also worth noting that Microsoft has announced that starting January 12, 2016, older versions of IE are no longer supported:
https://www.microsoft.com/en-us/WindowsForBusiness/End-of-IE-support
IE users using high-security settings (generally between medium-high to high depending on the version) might run into issues when using the SurveyGizmo application. High-security settings may block JavaScript which SurveyGizmo uses to make the application interactive.
Browser Support for Survey Taking
Survey taking is supported in all modern browsers. We support Android and iOS devices including Smart Phones and Tablets. We also test the survey experience on some additional devices including the Windows Nokia Lumina, the Amazon Fire tablet, and the Blackberry Playbook tablet.
As of March 2020, using an outdated browser, specifically a browser that does not support TLS (Transport Socket Layer) 1.2, will prevent respondents from being able to take your surveys.
If we have detected that respondents are using a browser that is affected by this update, they will see a notification encouraging them to install an up-to-date browser in order to take your survey.
We are removing support for TLS 1.0 and TLS 1.1 SSL protocols to ensure that SurveyGizmo is compliant with industry standard security practices.
SurveyGizmo supports all screen resolutions.
Other Requirements and Recommendations
Amazon Web Services Cloudfront
We load a number of resources from AWS Cloudfront. If your network is blocking this service you will likely run into trouble both when using the SurveyGizmo application and when responding to surveys.
Cookies
The SurveyGizmo application requires cookies to function properly.
JavaScript
As with most other web applications JavaScript must be enabled on your browser in order to use SurveyGizmo.
Whitelisting SurveyGizmo IP Addresses and Domains
Sometimes you may run into deliverability issues and may need to whitelist SurveyGizmo domains or IP addresses to help resolve this issue.
To access these domains and IP address just fill out our IP Address Request Form.
Country Restrictions
Users attempting to access SurveyGizmo (including survey taking) from within a U.S. sanctioned country will be blocked from doing so. This list currently includes:
- Cuba
- Iran
- North Korea
- Sudan
- Syria
Admin
— Bri Hillmer on 08/09/2016
@Jennifer: I'm sorry for the trouble. This can happen from time to time if you are using Internet Explorer's security settings. Here is a tutorial that covers what you can do to fix this up!
https://help.surveygizmo.com/help/no-buttons-in-internet-explorer-ie
I hope this helps! Do let us know if you continue to have trouble!
Bri
Documentation Coordinator/Survey Sorceress
SurveyGizmo Customer Support
— Jennifer on 08/09/2016
I have IE 11 and my survey response scales are not rendering at all.
Admin
— Bri Hillmer on 06/11/2015
@Ray: Thanks for taking a look a our documentation! I'm sorry for your frustration. I took a quick look at a couple of your surveys and it looks like you are using survey themes from our old theme builder which aren't very responsive to various browsers and devices. I would definitely recommend moving over to our new themes for the best experience.
Here is a tutorial with some additional info about your new and old theme builders:
http://help.surveygizmo.com/help/article/link/moving-over-to-the-new-theme-builder
Regarding the Summary Report, depending on what export option you are using it might be considerably different than what you see online. Unfortunately, there are some limitations as far as transferring what we display online in our application into Microsoft Office software. Fortunately, much of what you see online can be replicated using Word and PowerPoint tools. Let us know if you get stuck along the way!
Here is a tutorial with more info:
http://help.surveygizmo.com/help/article/link/summary-report-exports
Feel free to contact us via email or chat if you continue having trouble with formatting surveys and reports!
Bri
Documentation Coordinator/Survey Sorceress
SurveyGizmo Customer Support
— Ray on 06/11/2015
The survey format is skewed differently in these various browsers with words out of line. The summary report in some cases is out of line in format and not matching the format of questions that was online. Still trying to find the workable solution.