On March 15th, the SurveyGizmo Support Team transitioned to Salesforce Service Cloud and Live Agent tools for providing email support.
While there are a number of improvements that Salesforce has provided us to keep giving great support, upon initial launch, you will no longer have the ability to view existing support requests from your SurveyGizmo dashboard. You will, of course, continue to receive email updates for each service request submitted, so you won’t lose access to the help you need!
We know how important this dashboard portal can be for tracking your service requests. While this feature won’t be available initially, it is something we would like to pursue implementing in the future. We don’t currently have a timeline for bringing this option back.
Admin
— Dave Domagalski on 03/21/2017
@Steven: Thank you for taking the time to share this feedback with us.
We do realize that not being able to access your existing support requests online is less than ideal.
This is something that we have identified as a key feature and we have every intention of pursuing this capability with the system.
I'm very sorry for the inconvenience that this will cause in the meantime. Thank you again for sharing your thoughts with us.
Best regards,
David
Documentation Specialist/Survey Explorer
SurveyGizmo Customer Experience
— Steven on 03/20/2017
Doesn't sound like progress.