Earning Lifelong Customers: Building a Retention Engine with a Single Question - NPS

What You'll Learn

Customer research expert Peter Kmyta shares:

  • Why the NPS question is the best way to gauge future purchases and referral patterns.
  • How the cycle of Ask-Listen-Retain creates a closed-loop feedback process that increases the number of customer who will promote your brand.
  • A detailed system you can adopt to follow-up on NPS responses, the only way to move detractors to promoters and promoters to rabid brand evangelists.

Watch the full webinar recording below to get all of the details!

 Watch the Video Recording

Learn More About the Presenter:

Peter Kmyta is the President of Compechek and founder of the Ask, Listen, Retain (ALR) process. He helps organizations tap into real conversations with customers so they can drive lifelong brand loyalty and positive word of mouth.

SurveyGizmo Customer Spotlight Webinars:

SurveyGizmo Spotlight Webinars share best practice tips from a range of industry experts. These webinars are created to educate our customers on how to conduct survey research and collect better data, but do not focus on the SurveyGizmo application. We hope you enjoy!