Customer Metric Showdown: CSAT vs. NPS

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Learn More About the Presenters:

Marybeth Alexander: Co-founder & CEO of KnowledgeOwl

Prior to co-founding KnowledgeOwl, Marybeth was the Director of Customer Happiness at SurveyGizmo. Known by former employees and customers as the Support Goddess, Marybeth has years of experience in collecting CSAT and NPS data.

Bri Hillmer: Technical Documentation Coordiantor of SurveyGizmo

Bri is SurveyGizmo's in-house documentation expert. Prior to working for SurveyGizmo, she was the Analyst/Survey Statistician for the U.S. Census Bureau. Passionate about research and technical documentation, she uses NPS to gauge the success of how-to documentation to improve Help Guides.

SurveyGizmo Customer Spotlight Webinars:

SurveyGizmo Spotlight Webinars share best practice tips from a range of industry experts. These webinars are created to educate our customers on how to conduct survey research and collect better data, but do not focus on the SurveyGizmo application. We hope you enjoy!