You will be charged one payment for an entire year of SurveyGizmo. By default, accounts paid with a credit card will automatically renew 12 months from the date of the initial payment. In these cases, invoices are made available in your account's Billing section immediately following processing of the payment.
If on a monthly subscription, you will be charged each month (the date of initial purchase and the corresponding date each subsequent month). Monthly accounts auto renew.
FAQ
What happens if I downgrade in the middle of my billing cycle?
- All non-Account Managed SurveyGizmo accounts (including Legacy Basic and Professional plans) can downgrade, cancel, or delete their accounts within the application.
- Enterprise account holders must contact us to downgrade/cancel. If you have an Account Manager, contact them to discuss your options.
When you delete or downgrade your SurveyGizmo account, the change to your account status is immediate. Account payments are not prorated.
Can I pay on a month-to-month basis?
Yes, SurveyGizmo account subscriptions (Account Managed excluded) can be purchased monthly or annually. When activating your SurveyGizmo account, you will see the option to select either a monthly or annual subscription.
— Mike.cordeiro on 04/21/2020
@Karen: Thank you so much for your question!
To stop monthly billing, one is able to switch to an annual payment plan before the end of the monthly pay period, cancel the subscription, or downgrade to the free license level. All of which can be handled by the user! Below you will find the necessary documentation to complete each step!
https://help.surveygizmo.com/help/cancel-account
I hope this helps clarify!
Mike
Technical Writer
SurveyGizmo Learning and Development
— Karen on 04/20/2020
how can i stop monthly billing
— Mike.cordeiro on 04/01/2020
@Terry: Thank you so much for your question!
At any time during your monthly subscription you will be able to switch to an annual billing cycle. When this switch occurs to the annual billing cycle, your subscription will automatically be prorated on the remaining days in the month into the annual price. When the subscription auto-renews for the annual subscription it will be charged at that full price per year as listed here:
https://www.surveygizmo.com/plans-pricing/
I hope this is helpful!
Mike C.
Technical Writer
SurveyGizmo Learning and Development
— Terry on 03/31/2020
can i sign up on monthly billing plan today and switch to a full annual payment later in the year?
— Mike.cordeiro on 02/14/2020
@ Aschultz: Thank you so much for your question!
To change to a month-to-month subscription, you will first cancel your annual subscription. This will allow you to have access to SurveyGizmo through that term. At the end of the annual subscription, one will be able to sign up for a monthly plan. For more information on how to complete this, visit our documentation page located below:
https://help.surveygizmo.com/help/can-i-pay-on-a-month-to-month-basis#convert-to-monthly
Mike C.
Documentation
SurveyGizmo Learning and Development
— Aschultz on 02/14/2020
We currently pay for the Professional Plan on a yearly basis, but would like to change it to a month-to-month payment. How can we go about doing that?
Admin
— Bri Hillmer on 12/10/2018
@Strasser: We're changing renewals in January such that you will be invoiced at 11 months but the payment won't process until 12 months!
I hope this helps!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
— Jan on 12/08/2018
@Dave: Your advice to JC means that one month gets lost:
"As you do not intend to renew your account, the best option is to cancel or downgrade the account just prior to the auto-renewal."
BUT: "By default, accounts paid with a credit card will automatically renew 11 months from the date of the initial payment."
Conclusion: I had to downgrade my account 11 after 11 months
Correct?
Admin
— Dave Domagalski on 01/03/2018
@JC: Thank you for exploring SurveyGizmo documentation content!
SurveyGizmo Single-User Accounts are set to auto-renew and as such a card on file is required.
The card is removed when an account is either deleted or downgraded to a Free Account. As you do not intend to renew your account, the best option is to cancel or downgrade the account just prior to the auto-renewal.
I'm sorry for the trouble and hope this helps clarify!
David
Documentation Specialist
SurveyGizmo Customer Experience
— JC on 01/03/2018
I have paid for one year with a credit card and would like to remove my credit card information because I will not be renewing , but the software will not let me remove my card info. Why does it need to be stored and how can I remove it? Thanks
Admin
— Dave Domagalski on 12/20/2016
@Beth: I'm sorry for the trouble!
If you are on a trial/demo plan, you will first need to activate your account - during the activation process, you will have the option to select an annual plan,
This article should help clarify:
https://help.surveygizmo.com/help/payment
David
Documentation Specialist/Survey Explorer
SurveyGizmo Customer Experience
— Beth on 12/20/2016
I cannot seem to find where I choose monthly or annually
Admin
— Dave Domagalski on 11/01/2016
@Reinier: Great question!
If on Monthly Billing, you will be charged in advance. You will then have use of SurveyGizmo for that upcoming month. I have updated this article to clarify.
Thank you again for your question!
David
Documentation Specialist/Survey Explorer
SurveyGizmo Customer Experience
— Reinier on 10/31/2016
Is monthly billing afterwards, or in advance?
Admin
— Bri Hillmer on 07/01/2015
@Marketing: Thank you for taking a look at our documentation! I added an explanation as you suggested.
Thanks for the tip!
Bri
Documentation Coordinator/Survey Sorceress
SurveyGizmo Customer Support
— Marketing on 07/01/2015
This page should address what happens when the user cancels mid-month...